Module 08 Professional Practice Activity – Science homework help

Health Information Management Department Services Survey

Professional
Practice Activities (PPA) are activities designed to expose you to
real, sometimes virtual, professional/healthcare practices. For students
enrolled in the Health Information Technology Program, PPAs are a
required part of the curriculum mandated by the American Health
Information Management Association (AHIMA).

Objectives

Upon completion of this activity, the student should be able to:

Analyze and explain the QI survey results.
Use
critical thinking and problem solving skills to identify the steps
required to investigate concerns and improve HIM Department Services.
Demonstrate an ability to use management principles, techniques and tools in the operation of the HIM Department.’

Instructions

Read the following file case study. Review the survey results in Table 1. (Source: AOE Case Study Manual)

Metropolitan
Hospital is a large and complex facility with 550 beds, 1,500 full-time
equivalents (FTEs), and an active medical staff of 400. As part of a
comprehensive analysis of the services offered by the HIM Department,
the department director, Kay Smith, MBA, RHIA, surveyed the medical
staff. The HIM Department currently has 125 FTEs, which include five
supervisors, three assistant directors, and the director. During the
past year, there has been a significant increase in turnover within the
department and several positions have not been filled due to budget
constraints within the hospital.

The results of the medical
staff survey were generally positive. In reviewing the results, however,
the director has identified several areas of concern.

Table 1: Areas of Concern from the HIM Department Services Survey

	ALWAYS	OFTEN	SOMETIMES	SELDOM	NEVER
Records are updated for review for patient carewithin 12 hours	15%	35%	25%	25%	0%
HIM employees are professional in the completion of their work (e.g., are dependable, maintain confidentiality, are accurate in the completion of their work	10%	20%	50%	20%	0%
HIM Department communicates well any changes in policies, procedures, or services to the medical staff.	25%	10%	45%	10%	10%

Answer
the following questions based on the information in the case study.
Analyze and explain the survey results using both numbers and words, and
be specific.
1. What do the survey results show? Analyze and explain the survey results using both numbers and words, and be specific.

1. Brainstorm. What reasons could explain these results?

1. Which survey item area of concern should be addressed first? Why?

1. Using
  critical thinking and problem solving skills, identify steps the
  director should take to investigate concerns and improve department
  services. Recommend several solutions specifically addressing the survey
  problem areas.

Evaluation

This activity will be evaluated based on your ability to:

Analyze and explain the survey results.
Prioritize the areas of concern.
Use
critical thinking and problem solving skills to identify the steps to
be taken to investigate and improve department services and recommend
solutions.
Professionally present your analysis.

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