Being a professional mediator requires reflecting on your past conflicts and learning from them. Learning how we deal with conflict can make us better mediators and behave in a more ethical and neutral manner, particularly when mediating similar disputes. For this report, you are required to:
Identify a past conflict you have experienced in the past and describe the cause of the conflict and how it was manifested
Evaluate how your conflict resolution strategies were effective/ineffective
Explain how mediation and one other conflict management approach would have been appropriate/inappropriate for resolving this conflict
Identify and describe three ways in which your conflict could have been mediated to achieve a more positive outcome
Describe how you would mediate such a similar dispute, explaining your role in the process and the steps you would need to take to remain neutral and follow ethical guidelines.
When writing, be sure to include an introduction which provides a background, thesis and outline. You will also need a conclusion which summarises the key points, limitations of your argument and provide future recommendations.
When preparing please be sure to make specific references to mediation/conflict theories and techniques and include in-text references. A reference list for those references needs to be included at the end of your report. Please see the Academic Guide for more information on in-text referencing and using reference lists.